Thank you for shopping with Nurest.
We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy below for important information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.
Please note that during periods of high demand, order processing may take slightly longer.
Shipping Times
United Kingdom
- Standard Shipping: 5–14 business days
- Order Processing: 1–3 business days
Estimated total delivery time:
5–14 business days
Please note that delivery times are estimates and may occasionally vary due to circumstances beyond our control, such as customs procedures, courier delays, severe weather, or peak shopping periods.
Shipping Costs
We are pleased to offer:
FREE Standard Shipping on all UK orders.
No minimum purchase is required.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to become active after dispatch.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Nurest cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately at:
contact@nurestcomfort.com
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.
We will work directly with the shipping carrier to investigate the issue and provide an appropriate solution.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
This will allow us to resolve your claim as quickly as possible.
Multiple Shipments
If your order contains multiple products, they may occasionally be shipped separately depending on warehouse availability.
There will be no additional shipping charges.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Severe weather conditions
- Customs inspections
- Courier operational issues
- Peak holiday seasons
- Other unforeseen circumstances
We appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping, please contact our Customer Support team.
Nurest
Email: contact@nurestcomfort.com