At Nurest, we are committed to providing a fair and transparent refund process. This Refund Policy explains when and how refunds are issued.
Please note that the conditions for returning or exchanging products are outlined in our Exchange & Returns Policy.
Refund Eligibility
A refund may be issued if:
- Your return has been received and approved.
- Your order was cancelled before it was dispatched.
- The product was found to be defective or damaged upon arrival.
- We were unable to fulfil your order.
All refund requests are subject to review by our Customer Support team.
How Refunds Are Processed
Once your refund has been approved, it will be issued to the original payment method used when placing your order.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Cancelled Orders
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet been processed or dispatched may be cancelled for a full refund.
If your order has already been shipped, it can no longer be cancelled. In this case, please refer to our Exchange & Returns Policy.
Partial Refunds
In certain circumstances, only a partial refund may be granted, including but not limited to:
- Items returned with missing parts or accessories.
- Products returned in a condition different from when they were received.
- Returns that do not fully comply with our Exchange & Returns Policy.
Non-Refundable Items
Refunds will not be issued for:
- Gift cards.
- Final sale or clearance items (unless required by law).
- Products that do not meet the conditions outlined in our Exchange & Returns Policy.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your card provider, as processing times may vary.
- Contact your bank.
If you still have not received your refund after completing these steps, please contact us.
Contact Us
If you have any questions regarding refunds, please contact our Customer Support team.
Nurest
Email: contact@nurestcomfort.com