At Nurest, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not qualify for a return.
Exchanges
If you receive a product that is:
- Damaged
- Defective
- Incorrect
We will happily replace it at no additional cost.
Please contact our Customer Support within 48 hours of receiving your order.
To help us process your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
Return Process
To start a return, contact us at:
contact@nurestcomfort.com
Please wait for our return instructions before sending your item.
Returns sent without prior authorisation may not be accepted.
Return Shipping
If your return is due to:
- A damaged item
- A defective product
- An incorrect item sent by us
We will cover the return shipping costs.
For returns requested for any other reason, the customer is responsible for the return shipping costs unless otherwise required by law.
Inspection
Once your returned item has been received, it will be inspected within 3–5 business days.
We will then notify you whether your return or exchange has been approved.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Used products
- Products damaged through misuse
- Gift cards
- Final sale or clearance items
- Personal care products that have been opened or used (where applicable)
Need Help?
If you have any questions regarding returns or exchanges, please contact us.
Nurest
Email: contact@nurestcomfort.com