Orders
How can I place an order?
Simply browse our collection, add your chosen products to your cart, and proceed to our secure checkout. Once your payment is confirmed, you'll receive an order confirmation email.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to modify or cancel it. Please contact us as soon as possible at contact@nurestcomfort.com.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the United Kingdom typically takes 5–14 business days.
Do you offer free shipping?
Yes! We offer Free UK Shipping on all orders.
How can I track my order?
Once your order has been dispatched, you'll receive an email containing your tracking number. Tracking information may take up to 48 hours to become active.
Returns & Refunds
What is your return policy?
We offer a 30-Day Return Policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Please refer to our Exchange & Returns Policy for full details.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Who pays for return shipping?
If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
For change-of-mind returns, customers are responsible for the return shipping costs unless otherwise required by law.
Products
Is the neck massager safe to use every day?
Yes. Our neck massager is designed for regular use. We recommend following the instructions provided with the product for the best experience.
Does the massager include a heating function?
Yes. Selected models include a gentle heating feature designed to provide additional comfort and relaxation during use.
Can I use the massager if I have a medical condition?
If you are pregnant, have a pacemaker, or suffer from a serious medical condition, we recommend consulting your healthcare professional before using the product.
How long should each massage session last?
For most users, sessions of 15–20 minutes are recommended. Always follow the instructions included with your product.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as secure payment options such as:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Availability may vary depending on your location.
Is my payment secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.
Contact
How can I contact Nurest?
If you have any questions, our Customer Support team is happy to help.
Email: contact@nurestcomfort.com
We aim to respond to all enquiries within 24–48 business hours.